Supplier relationship management (SRM) is a primary focus in procurement. Why? Because effective supplier relationship management can not only deliver big savings, but big opportunities. Improve your skills in vendor management and supplier performance management with this online course.

  • Why join the course?

    Do you have the skills to build stronger, longer lasting supplier relationships? Do you know the key to establishing a good level of trust between you and suppliers? Are you good at vendor management? In this 100% online course, we’ll show you how to develop strong relationships with suppliers. Learn the proven methods to work through common challenges and issues of managing supplier performance. Delve into key concepts, including business ethics and trust, that affect business relationships. Gain the practical knowledge that will make you an instrumental asset to your team.

  • Who is the course for?

    This online course is designed for contract managers or those who have supplier relationship management, vendor management or supplier performance management as part of their job. It is suitable for people working in the private and public sectors.

  • 100% online + 24/7 access

    Study when you want, where you want, to get the most from your learning. This 100% online course is delivered in 9 videos (6 hours total). With 24/7 unlimited access, you can watch the videos as many times as you need. This short course is non-accredited and there is no assessment. You will receive a certificate of completion once you have viewed all content. This course can be used to gain CPD points with organisations like CIPS.

What will you achieve?

By the end of the course, you’ll be better able to:

  • Understand the concepts of business ethics, trust and strong relationships
  • Demonstrate knowledge of the key elements of managing supplier performance
  • Identify the common challenges and issues when managing suppliers
  • Apply proven methods to ensure suppliers deliver as expected 
  • Identify the proper steps to take when difficulties arise 
  • Understand how an agreement may need to be amended
  • Apply best practice tactics as a contract manager 
  • Gain continuing professional development points with the presentation of your completion certificate to organisations such as CIPS

Learn how to build stronger supplier relationships with this 100% online short course. There are 7 modules to complete, all created and delivered by an expert practitioner.

Show employers you have the practical knowledge to manage suppliers seamlessly. Dive right in!
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Course curriculum

  • 1
    Overview
  • 2
    Module 1: Trust and Relationships
  • 3
    Module 2: Contractual Agreements
  • 4
    Module 3: The Business Relationship
  • 5
    Module 4: Business Ethics
  • 6
    Module 5: Supplier Performance
  • 7
    Module 6: Dealing with Issues
  • 8
    Module 7: Amending the Contract
  • 9
    Summary
  • 10
    Feedback
  • Overview
  • Trust and relationships
  • Contractual agreements
  • The business relationship
  • Business ethics
  • Managing supplier performance
  • Dealing with issues
  • Amending the contract
  • Summary
  • Survey

Learn from expert practitioners

  • Michael Young

    Procurement and Contracting Facilitator

    Michael Young

    Michael Young is a leading advisor with over 20 years experience working with federal, state and local government in procurement and contract management and related fields. He has published over 60 papers and book chapters and has authored and edited 5 books. He is a sought after speaker and presenter, having delivered keynote presentations in over 20 countries. Michael has been actively involved in the development of standards both in Australia and internationally, where he is currently working with the International Standards Organisation (ISO). He is a Member of the Chartered Institute of Procurement and Supply, and holds numerous qualifications, including a Masters of Business Administration and an Advanced Diploma of Government (Strategic Procurement). He is a Fellow of the Australian Institute of Management, the Australian Institute of Project Management, the UK Association of Project Management and the Australian Computer Society.

Need CPD Points?

Gain continuing professional development points with the presentation of your completion certificate to organisations such as CIPS

Exceptional value for money

What you get: Unlimited access to 9 videos (6 hours total) 100% online learning Start anytime, study your way.

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